- Can I customize what the AI agent says?
- Yes. When configuring your agent, you customize the list of questions asked to the caller. This allows you to be in complete control of the AI voice agent's questions, and provide conditional answers and pathways.
- How are alerts routed to my team?
- Based on intake responses, alerts will be automatically routed to specified alert groups via email. Alert groups are created during setup and can be changed at any time.
- What phone numbers can I use?
- We will provide you with up to three unique phone numbers to use, each of which can be configured with a unique intake form.
- Can I get call transcriptions?
- Yes, all calls are automatically transcribed. You can review transcriptions from your dashboard.
- How will my data be stored?
- All data collected by our agents is stored securely in Spill Center's own systems. It can be deleted upon request and is never sold or shared.
- Will my data be processed by a third party?
- Your incident and caller data is processed over a secure, encrypted connection by a commercial large language model configured with zero data retention — the provider does not store your data or use it to train their models.
- Will I need to replace my existing call management system?
- No. Our agents can integrate with any existing call triage workflow.
- What will happen if there is a service outage?
- Spill Center also operates a 24/7 human-staffed call center. In the unlikely event of a service outage, all calls will be forwarded there in order to maintain caller access.